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Known Issues

For information on Turnitin’s system status, performance, security, and scheduled maintenance updates, see @turnitinstatus.

  • Open
  • Resolved
The membership service encountered some errors
Reported on October 12, 2022
Error: filesys.err.dir.attempt
Resolved
Latest versions of Chrome & Edge are blocking certain actions
Resolved on August 4, 2021
Unable to grade without submission
Resolved
No submission receipts
Resolved on September 25, 2020
Unable to sort an anonymous assignment’s inbox by grade
Resolved on August 31, 2022
Issues submitting to Turnitin assignments
Resolved on December 16, 2016
Receipts not sent
Resolved
Unable to submit after the due date
Resolved on November 18, 2016
‘This is a draft submission’ warning
Resolved on January 3, 2017
Don’t attach files with spaces
Resolved
Error 124: Object ID missing or invalid
Resolved on August 31, 2022
Email non-submitters link
Resolved on September 2, 2015
Grades disappear on anonymous assignments
Resolved
Grade Centre column not appearing to students after Post Date has passed
Resolved

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  • About
  • Help & Support
  • Troubleshooting
  • Known Issues
  • Blog
All pages
  • About
  • Help & Support
    • Turnitin Basic
      • Create a Turnitin submission link
        • Turnitin or Blackboard assignment?
        • Create a Turnitin assignment video
        • Grading Forms
        • Rubrics
      • Access Turnitin Basic assignments
      • Manage assignments in Blackboard
        • Access Turnitin submissions
        • Download the originally submitted document
        • Assignment Inbox overview
        • Submit on behalf of a student
        • Delete a student submission from Turnitin
        • Student unable to see mark
        • Student unable to see feedback
    • Turnitin LTI
      • Set up a Turnitin LTI submission link
      • Assignment Inbox overview
      • Submit a paper on behalf of a student to a Turnitin LTI submission link
      • Find your student’s submissions in Turnitin LTI
      • Delete a student’s submission from Turnitin LTI
      • Release marks and feedback from an Turnitin LTI assignment
    • Feedback Studio
      • Navigation and layers
      • The Similarity Report
      • Mark online
      • Create feedback
      • Students accessing feedback
    • More on Turnitin and Feedback Studio
      • Feedback Studio for iPad
        • Get started
        • Add comments
        • Grade overview
      • Aston guidance for Staff
      • Case Studies
        • Timely electronic feedback
        • Electronic feedback using GradeMark
        • The Pedagogic benefits of Turnitin
        • Consistent formative assessment of a placement essay and an experiment in plagiarism education
      • Similarity Report trigger words
      • Turnitin support site
  • Troubleshooting
    • Browser Support
    • System Status
  • Known Issues
  • Blog
  • Set up a PeerMark assignment
  • PeerMark

Latest Blog Posts

  • Scheduled Maintenance: 14 January 2023

    December 20, 2022

  • The membership service encountered some errors

    October 12, 2022

  • Emergency Maintenance Today

    July 28, 2022

Top Blog Posts & Pages

  • Delete a student submission from Turnitin
  • Help & Support
  • Create a Turnitin submission link
  • Submit on behalf of a student
  • Access Turnitin submissions

Blog Archive

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